terms & conditions
This website is owned and operated by Trevena & Co. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors products and apparel items. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. If you do not agree to be bound by these terms and conditions, you may not use this website.
In order to use our website and/or receive our services, you must be allowed to use this website and/or receive services if doing so is not prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website In the event that an item(s) is listed at an incorrect price or with incorrect information, Trevena & Co. reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Trevena & Co. does not accept liability for any loss or damages caused by this website, or any website linked to this website. Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so.
You agree to indemnify and hold Trevena & Co. harmless from any demands, loss, liability, claims or expenses, made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Aimee Trevena Fergusson, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, shall Aimee Trevena Fergusson assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
The information on the website is for general information purposes only and does not constitute as advice.
We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Trevena & Co.
All the drawings, paintings, photos, artist renditions and the like are subject to copyright protection and/or any other protection of written works as appropriate based on applicable laws. Copyrighted works may not be copied, reproduced, sold, altered used in electronic, printed, scanned, embossed, embedded, or in any form other than as needed to provide the services without the express permission in writing from the copyright holder.
Return and refund policy
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Sale items, pre-order items.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Lost or Stolen Packages
If your package has been lost or stolen, please reach out right away by replying to your order confirmation email. After an order has been delivered to the correct shipping address, Trevena & Co. cannot be held responsible for lost or stolen packages, especially in apartment buildings which often have a higher risk of theft.
If you are out of town or not at your shipping address, please notify us and we can delay your shipment until you return to your shipping address.
Promotional emails and content
By following us on social media or subscribing to our mailing list you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time, unfollow or opt out / unsubscribe.
Right to modify Terms & Conditions
Trevena & Co. reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Preference of law
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Australia, Queensland, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the Southport Magistrates Court of the Gold Coast. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
In general, the third-party providers used (etc. PayPal, Square) by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.